Report Abuse

If you wish to remove yourself from communication with any number, reply to the text Message with STOP to block the number from sending any more messages. Please let us know about any abuse, including your Mobile Number, the date and time you received it, and the contents of the message. You will be removed from that list and the Client will be restricted from adding your mobile number to their list in the future. Email: abuse@Cloudphone.com.com

Our Policy

The Cloudphone.com text messaging system ensures that all subscribers can opt-out quickly, easily, and permanently from unwanted SMS communications. This is done either from our website or by sending a text message from your phone to the phone number that sent the message with the word 'STOP'.

Our Definition of Spam

We consider any unsolicited, unexpected, or unwanted text message Spam. We do not allow the use of 3rd party lists. We believe that any communication sent to a subscriber about an unrelated subject, that the subscriber did not request, is Spam.

Cloudphone.com Anti-Spam policy

Cloudphone.com follows an ANTI-SPAM policy for all of its communications protocols. This means that we do not condone UNSOLICITED TEXT MESSAGES; NOTIFICATIONS; ALERTS; OR ANY MESSAGES THAT YOU MAY RECEIVE FROM SOMEONE WHO SHOULD NOT HAVE YOUR MOBILE NUMBER. Please let us know about any abuse, including the offending Phone Number, your Mobile Number, the date and time you received it, and the contents of the message.

To report any abuse or violations of inappropriate use of our service, please contact us with your comments/complaints. Your report will be registered and the Client will be investigated for violations of our Anti-Spam Policy. The identity of any individual reporting abuse will be kept confidential.

Anti-Spam Policy Enforcement

On our terms and conditions agreement, our Clients expressly agree NOT to use Cloudphone.com.com to send unsolicited Text Messages or Spam. Upon adding a list Clients agree on the Opt-In only policy. All Text Messages sent using Cloudphone.com.com can be tracked and removed from the sender list. Cloudphone.com restricts our Clients from adding a mobile number to their list that has been previously Opted-Out, and a Global Block List. If we suspect a violation of our Anti-Spam policy, we will contact the Client and discuss the Client's options, which may range from a warning to termination of service for that Client. To the best of our knowledge, our system adheres to ALL state and national laws regarding sending unsolicited bulk/group text messages.

Ineligible use cases

The following use cases are in violation of the Wireless Carriers and CTIA guidelines and are not allowed on Cloudphone.com services. Messages sent in any of these use cases will result in the immediate suspension of your voice and SMS services.

High-Risk Financial Services

  • Payday loans, short-term, high-interest loans
  • Auto, mortgage, and student loans
  • Gambling & Sweepstakes
  • Stock alerts
  • Cryptocurrency

Get Rich Quick Schemes

  • Debt consolidation & reduction
  • Credit repair programs
  • Deceptive work-from-home programs
  • Multi-level marketing

Debt Forgiveness

  • Work-from-home programs
  • Risk investment opportunities
  • Debt collection or consolidation

Illegal Substances

  • Cannabis, alcohol, tobacco or vape
  • OTC medication advertising
  • Illegal resale of medication

General

  • Phishing, fraud or scams
  • Deceptive marketing
  • Pornography
  • Sex-related content
  • Profanity or hate speech
  • Firearms